Questions and Answers
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| Q1. |
What is a fixed rate plan? |
| A. |
A fixed rate plan allows you to contract with your marketer for natural gas to be billed at the
same cents-per-therm for a specified period of time (usually 12 months) and the same customer
service charge. A termination/cancellation fee may be assessed if a consumer breaks the contract
before the plan's term expires. This fee does not, generally, exceed $100. Written notification
nearing the expiration of the fixed rate plan is provided which includes the price-per-therm for
the new period, as well as explain options that may be available, including switching to another
marketer.
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| Q2. |
Does this mean my gas bill will not change from month-to-month? |
| A. |
No, it does not. Please don't confuse a fixed rate plan with budget billing, as many consumers
often do. Under a fixed rate plan, your bill may increase or decrease monthly based solely upon
the amount of gas you consumed during the billing cycle.
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| Q3. |
How can I maintain control over my bill? |
| A. |
Reading your meter periodically throughout the course of the month can help you track your usage. Also,
conserving the amount of natural gas you use will help keep bills at a manageable level.
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| Q4. |
What information should I expect to receive from my marketer when I sign up for a fixed rate plan? |
| A. |
Upon enrollment, you will receive a terms and conditions statement accompanied by a disclosure
statement. These documents provide details about the plan in which you have enrolled. Read the
information immediately and carefully. You have three days from receipt to cancel the request
without penalty.
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| Q5. |
How would I know whether a fixed rate plan is right for me? |
| A. |
If you answered "yes" to the questions posed at the beginning of this advisory or if you don't like
being surprised when you receive your natural gas bill, then a fixed rate plan may be right for you.
Enrolling in such a plan shields you from unexpected spikes in natural gas prices.
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| Q6. |
Who do I contact for further information? |
| A. |
If you have questions about any marketer's fixed rate plan, contact that marketer for answers. You may
obtain a list of marketers' contact information on our website at www.psc.state.ga.us.
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