September 2010 -- Number of Contacts |
|
Certified Gas Marketer (contact info) | Billing | Service | Deceptive Marketing | Monthly Total | Georgia Natural Gas Services | 17 | 6 | 1 | 24 | Gas South | 15 | 2 | 1 | 18 | Scana Energy Regulated Division | 16 | 2 | 0 | 18 | Mxenergy (Formely Shell Energy Services) | 7 | 0 | 0 | 7 | Scana Energy Marketing | 4 | 2 | 0 | 6 | Stream Georgia | 1 | 2 | 0 | 3 | Walton EMC Natural Gas | 0 | 2 | 0 | 2 | Coweta Fayette EMC | 0 | 1 | 0 | 1 | Fireside Natural Gas | 0 | 0 | 1 | 1 | Catalyst Energy | 0 | 0 | 0 | 0 | Gas Key | 0 | 0 | 0 | 0 | Infinite Energy, Inc. | 0 | 0 | 0 | 0 |
|
|
* Since market share has been deemed trade secret, only raw totals are published on the score-
card at this time. Therefore, no conclusions should be drawn regarding a correlation between the
number of contacts in a particular category and a marketer's customer service performance. The
Commission is currently investigating ways of presenting contact data and other customer service
indices that will allow for a fair and accurate comparison of marketers' performance.
| |
|