The Georgia Public Service Commission (Commission) wishes to alert consumers who use the Internet, particularly those with a dial-up modem, of a practice that is sweeping across the country called "modem hijacking." Here's how the hijacking occurs.
|
According to the Federal Trade Commission (FTC), the consumer is requested to access a website, usually adult entertainment, that claims to be "free" or advertises that "no credit card is needed." Next, the user is prompted to download a "viewer" or "dialer" program. Once the program is downloaded to the user's computer, it disconnects from the Internet and reconnects using another number which may either be a long distance, international or 900 number with rates that range from $2 to $7 per minute. Some modem dialers are programmed to circumvent an international block by initiating calls using a "10-10 dial around" prefix.
|
Following are some ways to minimize your chances of finding surprise charges on your phone bill related to modem hijacking. For additional safeguards, visit the FTC's website at www.ftc.gov. |
|
Make sure your modem makes an audible noise when dialing so you can hear that a new connection is being made.
|
|
Delete any dialer programs that have been downloaded to your computer.
|
|
Don't download programs from the Internet without reading the disclosure in its entirety.
|
|
Be skeptical when you see claims like "free," "no credit card needed," or "free and uncensored."
|
|
If you believe that you have been a victim of "modem hijacking," you should file a complaint with the Federal Communications Commission (FCC), www.fcc.gov, 1-888-225-5322 and the Federal Trade Commission (FTC), www.ftc.gov, 1-877-382-4357.
|