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Consumer Advisory
Norvergence, Inc. Filed for Bankruptcy Protection
Within the last
couple of days, the Georgia Public Service Commission (Commission)
has received information indicating that Norvergence, Inc., a
reseller of Qwest’s long distance services, had made a voluntary
Chapter 7 bankruptcy filing in New Jersey.
A spokesperson
from Qwest advised the Commission that, although Qwest had not made
a decision at this point on how to handle its relationship with
Norvergence, the decision made by a New Jersey federal bankruptcy
court does allow it to disconnect Norvergence from its (Qwest’s)
network without notice.
In an
article written by Henry C. Jackson, Star-Ledger (New
Jersey), dated July 15, 2004, the following statement appeared:
“The filing will leave Norvergence’s customers – about 10,000
clients throughout the country, most of which are small businesses –
facing service interruptions unless they change their service
provider. It also means it is unlikely any of the money owed to the
company’s former employees will be paid.”
On July 8, 2004 Norvergence’s customers were sent a
letter that stated, “Norvergence is proactively responding to an
involuntary bankruptcy petition filed against the company under
chapter 11 of the Bankruptcy Code last week. . . .In the event you
should need to speak to a customer service representative, please
call 888-735-7544.” When the number was called today by a
Commission employee, a recording was on the line which stated that
the number had been disconnected and that no further information was
available.
Although Norvergence has not made a formal filing with the
Commission regarding service to its customers, the Georgia Public
Service Commission strongly urges customers of Norvergence to
seriously consider their communication needs and make a decision
that will insure they have uninterrupted telecommunications
services.
If you need a list of certificated resellers or to ask questions,
visit our website or contact us at:
Georgia
Public Service Commission
244 Washington Street, SW
Atlanta, Georgia 30334
www.psc.state.ga.us
Email:
gapsc@psc.state.ga.us
Toll Free (outside metro-Atlanta): 1-800-282-5813, press 2
Local: 404-656-4501, press 2
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