| October 2016 -- Number of Contacts |
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| Certified Gas Marketer (contact info) | Billing | Service | Deceptive Marketing | Monthly Total | | Georgia Natural Gas Services | 7 | 2 | 0 | 9 | | Constellation | 2 | 1 | 1 | 4 | | Gas South | 3 | 1 | 0 | 4 | | Scana Energy Marketing | 0 | 3 | 0 | 3 | | Infinite Energy, Inc. | 1 | 1 | 0 | 2 | | Stream Georgia | 1 | 1 | 0 | 2 | | Commerce Energy | 1 | 0 | 0 | 1 | | Fireside Natural Gas | 1 | 0 | 0 | 1 | | Scana Energy Regulated Division | 1 | 0 | 0 | 1 | | True Natural Gas | 0 | 1 | 0 | 1 | | Kratos Gas & Power | 0 | 0 | 0 | 0 | | North American Power and Gas | 0 | 0 | 0 | 0 | | Walton EMC Natural Gas | 0 | 0 | 0 | 0 |
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* Since market share has been deemed trade secret, only raw totals are published on the score-
card at this time. Therefore, no conclusions should be drawn regarding a correlation between the
number of contacts in a particular category and a marketer's customer service performance. The
Commission is currently investigating ways of presenting contact data and other customer service
indices that will allow for a fair and accurate comparison of marketers' performance.
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